Privacy Policy

Last Updated: November 2026

At Alumrah.pk, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our team, or use our Umrah travel services.

By using our website or submitting your information through our contact forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with Alumrah.pk, including:

Personal Information

  • Full name
  • Phone number and WhatsApp contact details
  • Email address
  • Country of residence and nationality
  • Travel preferences and requirements
  • Information submitted through contact or enquiry forms

Travel and Booking Information

When you request Umrah visa assistance, travel packages, hotel reservations, or flight bookings, we may collect information necessary to arrange your services, such as passport details, travel dates, accommodation preferences, and other relevant documentation.

Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

We use the information collected for legitimate business and service-related purposes, including:

  • Responding to enquiries and customer requests.
  • Providing Umrah visa assistance and travel guidance.
  • Preparing customized and group Umrah packages.
  • Arranging hotel reservations in Makkah and Madinah.
  • Assisting with flight bookings and transportation services.
  • Communicating booking updates and important travel information.
  • Improving our website, services, and customer experience.
  • Meeting applicable legal and regulatory requirements.

3. Sharing of Information

Alumrah.pk does not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to arrange your requested travel services. These may include:

  • Airlines and flight reservation providers.
  • Hotels and accommodation providers.
  • Authorized visa processing channels and relevant authorities.
  • Transportation and ground service providers.
  • Technology and website service providers.

We only share information that is reasonably necessary for the relevant service, subject to applicable legal requirements and the arrangements with those providers.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance the browsing experience.

Cookies may help us remember certain preferences and understand which pages are useful to visitors. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Data Protection and Security

We take reasonable measures to protect the personal information shared with us against unauthorized access, loss, misuse, alteration, or disclosure.

Although we work to maintain appropriate security measures, no method of online transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide requested services, maintain business records, resolve enquiries, meet legal obligations, or address legitimate business requirements.

When information is no longer required, we take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including travel providers, airlines, hotels, and other external platforms.

These websites operate under their own privacy policies and practices. Alumrah.pk is not responsible for the privacy, security, or content practices of external websites. We encourage visitors to review the relevant privacy policies before sharing personal information with third parties.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Ask questions about how your information is collected or used.
  • Withdraw consent where processing is based on your consent.

Some information may need to be retained where required for legal, regulatory, or legitimate business purposes.

9. Children’s Privacy

Our services may be arranged for families travelling with children. However, we do not knowingly collect children’s personal information directly through our website without appropriate involvement or consent from a parent or legal guardian.

Where children’s information is required for travel arrangements, it should be provided by a parent or authorized guardian.

10. Changes to This Privacy Policy

Alumrah.pk may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements.

Any updates will be published on this page along with the revised date. We encourage visitors to review this page periodically to stay informed about how their information is handled.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information you have shared with us, please contact our team:

Business Name: Alumrah.pk
Office Address: Siddique Trade Center, Gulberg, Lahore, Pakistan
Phone / WhatsApp: 03474052441
Additional Contact: 03090806185
Website: https://alumrah.pk

We appreciate your trust in Alumrah.pk and remain committed to handling your information responsibly while helping you plan your journey to the holy cities of Makkah and Madinah.