Terms and Conditions

Last Updated: November 2026

Welcome to Alumrah.pk. These Terms and Conditions govern your access to and use of our website and the travel assistance services we provide. By visiting our website, submitting an enquiry, or booking any service through Alumrah.pk, you agree to these terms.

Please read these Terms and Conditions carefully before using our website or confirming any travel arrangements.

1. About Alumrah.pk

Alumrah.pk provides Umrah-related travel assistance and arrangements for individuals, couples, families, and groups planning to visit the holy cities of Makkah and Madinah.

Our services may include:

  • Umrah visa assistance.
  • Customized Umrah packages.
  • Group Umrah packages.
  • Hotel bookings in Makkah and Madinah.
  • Return flight reservations.
  • Private transportation.
  • Ziyarat services.

2. Use of Our Website

By using Alumrah.pk, you agree to:

  • Provide accurate and complete information when submitting enquiries or booking requests.
  • Use the website only for lawful purposes.
  • Not misuse, damage, or attempt to interfere with the website or its services.
  • Not submit misleading, fraudulent, or unauthorized information.
  • Respect applicable laws and regulations when using our services.

We reserve the right to restrict or refuse access to our website where misuse or unlawful activity is identified.

3. Travel Enquiries and Booking Requests

Submitting an enquiry through our website, phone, or WhatsApp does not automatically confirm a booking.

All travel arrangements are subject to availability, confirmation, applicable requirements, and acceptance of the relevant booking terms.

A booking should be considered confirmed only after Alumrah.pk has communicated confirmation and any required payment or documentation conditions have been fulfilled.

4. Umrah Visa Assistance

Alumrah.pk may assist customers with understanding and arranging Umrah visa applications through relevant authorized channels.

Customers are responsible for:

  • Providing accurate passport and personal information.
  • Submitting valid and complete documents.
  • Meeting applicable Saudi visa and immigration requirements.
  • Reviewing visa details, validity, entry conditions, and permitted stay.
  • Following all applicable immigration rules during their journey.

Visa approval is determined by the relevant Saudi authorities. Alumrah.pk cannot guarantee visa approval, a specific processing time, or a particular visa outcome.

Additional documents or information may be required depending on nationality, residency status, and current regulations.

5. Umrah Packages and Travel Services

Our Umrah packages and travel arrangements may vary according to travel dates, hotel availability, airline schedules, transportation requirements, and customer preferences.

Package details, including duration, accommodation category, room sharing, flights, meals, and transport, should be reviewed carefully before confirmation.

Any inclusions, exclusions, special arrangements, or additional services will be communicated as part of the relevant package or booking confirmation.

Customers should confirm all important arrangements with our team before making final travel plans.

6. Prices and Payments

Prices displayed or communicated by Alumrah.pk may vary depending on travel dates, availability, exchange rates, service providers, and selected travel arrangements.

Before confirming a booking, customers should review the final quotation and understand the services included in the quoted price.

Unless specifically stated in a confirmed quotation, additional expenses, optional services, personal purchases, and other unlisted costs may not be included.

Payment deadlines, accepted payment methods, advance payments, and outstanding balances will be communicated during the booking process.

Failure to complete payment within the agreed period may affect the availability or confirmation of the requested services.

7. Hotel and Accommodation Bookings

Hotel reservations in Makkah and Madinah are subject to availability and confirmation by the relevant accommodation provider.

Customers should review the following details before confirming a reservation:

  • Hotel name and category.
  • Room type and sharing arrangement.
  • Check-in and check-out dates.
  • Distance from Masjid al-Haram or Masjid an-Nabawi, where applicable.
  • Meal arrangements and available facilities.
  • Additional charges or special conditions.

Hotel policies, facilities, and availability are subject to the respective hotel’s rules and conditions.

8. Flight Reservations

Flight reservations are subject to airline availability, schedules, fare conditions, and ticketing requirements.

Customers are responsible for checking passenger names, travel dates, flight details, baggage allowances, and other booking information before departure.

Airline schedule changes, cancellations, delays, and other operational decisions are governed by the relevant airline’s policies.

9. Transportation and Ziyarat Services

Transportation and Ziyarat arrangements are subject to availability, agreed schedules, route conditions, and service-provider requirements.

Customers should follow the confirmed pickup times, meeting points, and instructions provided by the relevant service provider or Alumrah.pk team.

Any changes to transportation or Ziyarat arrangements should be communicated in advance whenever possible.

10. Changes, Cancellations, and Refunds

Requests to change or cancel a booking must be communicated to Alumrah.pk as soon as possible.

Changes, cancellations, and refunds may depend on the terms of the relevant airline, hotel, visa processing channel, transportation provider, or other service provider.

Some bookings, tickets, reservations, or processing charges may be non-refundable or subject to cancellation fees.

Any applicable refund amount, deductions, cancellation charges, and processing conditions will depend on the confirmed booking terms and the policies of the relevant providers.

Customers are encouraged to review the cancellation and refund conditions before making payments or confirming travel arrangements.

11. Customer Responsibilities

Customers using Alumrah.pk services are responsible for:

  • Ensuring their passport and travel documents are valid.
  • Providing correct personal, contact, and travel information.
  • Meeting visa, health, and immigration requirements applicable to their journey.
  • Following airline, hotel, transportation, and Saudi authority regulations.
  • Arriving at airports and meeting points on time.
  • Reviewing all booking confirmations and travel documents.
  • Keeping copies of important travel documents during the journey.

Customers are responsible for ensuring that all travellers included in a booking meet the applicable travel requirements.

12. Travel Restrictions and Unforeseen Circumstances

Travel arrangements may be affected by circumstances beyond our reasonable control, including changes in government regulations, visa restrictions, airline disruptions, weather conditions, public emergencies, or other unexpected events.

In such circumstances, Alumrah.pk will make reasonable efforts to communicate relevant information and assist customers with available alternatives where possible.

Any changes, additional costs, cancellations, or refunds will remain subject to the applicable terms of the relevant service providers and authorities.

13. Third-Party Service Providers

Some services arranged through Alumrah.pk may be provided by independent third parties, including airlines, hotels, transportation companies, and authorized travel or visa service providers.

These providers may operate under their own terms, policies, and conditions. Customers may be required to comply with those additional terms when using their services.

Alumrah.pk will provide reasonable assistance in communicating with relevant providers regarding arrangements made through our services.

14. Website Information and Accuracy

We make reasonable efforts to keep the information on Alumrah.pk accurate and up to date. However, package prices, availability, visa information, travel requirements, and service details may change without prior notice.

Information published on our website is intended for general guidance and should not be treated as a guarantee of service availability, visa approval, or travel eligibility.

Customers should confirm important details with our team and relevant authorities before making travel decisions.

15. Limitation of Liability

To the extent permitted by applicable law, Alumrah.pk shall not be responsible for losses, delays, disruptions, or additional expenses arising from circumstances outside our reasonable control or decisions made independently by third-party service providers or government authorities.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Privacy and Personal Information

Personal information submitted through our website or during the booking process is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that relevant personal and travel information may be used or shared where necessary to process enquiries, arrange bookings, provide requested services, and meet applicable legal requirements.

17. Changes to These Terms

Alumrah.pk reserves the right to update or revise these Terms and Conditions when necessary to reflect changes in our services, business practices, or applicable requirements.

Updated terms will be published on this page with a revised date. Continued use of our website after changes are published indicates acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory legal requirements that may apply to the services provided.

19. Contact Information

If you have questions about these Terms and Conditions or require clarification regarding our services, please contact Alumrah.pk:

Business Name: Alumrah.pk
Office Address: Siddique Trade Center, Gulberg, Lahore, Pakistan
Phone / WhatsApp: 03474052441
Additional Contact: 03090806185
Website: https://alumrah.pk

Thank you for choosing Alumrah.pk. We appreciate your trust and look forward to assisting you in planning your journey to Makkah and Madinah.